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Privacy Policy

Website Privacy Notice for

Last updated: 1 February 2023

This privacy notice located at (the “Notice”) explains how DR Insight (Pty) Ltd. of 2 Bruton Road Bryanston Johannesburg, South Africa (“We”/”Us”/”Our”) collects and uses Personal Information and explains your rights in respect of your Personal Information.

General Information Regarding This Notice

This Notice applies to Our South African website and will be subject to the data privacy laws applicable in South Africa.

For the notice applicable to our Dutch website, please click here.

For the notice applicable to our British website, please click here.

This Notice is to be read together with Our Terms of Use.

We will take all steps reasonably necessary to ensure that your Personal Information is treated securely and in accordance with this Notice.

Where we collect Personal Information from you, We do so as a Responsible Party or Operator, as dictated by the factual context, in terms of the Protection of Personal Information Act No. 4 of 2013 (“POPIA”).

What is Personal Information?

Personal Information is information relating to an identifiable, living, natural person or, where applicable, an identifiable, existing juristic person. This will include:

  • Information relating to the race, gender, sex, pregnancy, marital status, national, ethnic or social origin, colour, sexual orientation, age, physical or mental health, well-being, disability, religion, conscience, belief, culture, language, and birth of the person;
  • Information relating to the education or the medical, financial, criminal, or employment history of the person;
  • Any identifying number, symbol, e-mail address, physical address, telephone number, location information, online identifier, or other particular assignment to the person;
  • The biometric information of the person;
  • The personal opinions, views, or preferences of the person;
  • Correspondence sent by the person that is implicitly or explicitly of a private or confidential nature or further correspondence that would reveal the contents of the original correspondence;
  • The views or opinions of another individual about the person; and
  • The name of the person if it appears with other personal information relating to the person or if the disclosure of the name itself would reveal information about the person.

What Personal Information Do We Collect?

We do not collect all of the above Personal Information but only the Personal Information required for you to receive the services of the Website and associated services.

We do not process any Special Personal Information. Where free text fields are provided, they are not intended for Special Personal Information, and We ask that you do not insert Special Personal Information.

Should you provide us with Special Personal Information in these free text fields, you do so at your own risk. In the event We notice Special Personal Information is provided in the free text fields, We reserve the right to delete all submitted information or just the Special Personal Information.

Our Purposes of Collecting Your Personal Information

We collect Personal Information you provide voluntarily:

  • In your communications with us;
  • By you submitting your Personal Information to us via the Website;
  • Subscribing to newsletters or marketing communications from us;
  • Using Our online tools or software;
  • Participating in surveys;
  • Registering for events.

Purpose: The above Personal Information is provided with your explicit consent and gives us the right and ability to communicate with you for the purposes for which you provided your Personal Information.

We collect information automatically, some of which may be Personal Information, by:

  • Accessing Our Website, we collect certain Personal Information from your device automatically, such as your IP address, device identification number, device model, device operating system, browser being used, and general geographic location;
  • Monitoring how you interact with Our Website.

Purpose: This gives us a better understanding of Our Website’s users, what they use to access Our Website, and how they interact with Our Website. Overall, enabling us to improve Our website. This is in Our legitimate interest in developing and improving Our Website and the experience for its visitors.

Will My Personal Information be Disclosed to Third Parties?

We use third-party service providers for the technical elements of managing your Personal Information. They cannot access your Personal Information without our written consent, which We will not provide without your written consent.

We do not sell your Personal Information and protect it at the same standards as Our own Personal Information, which is no less stringent than is required by law. This includes the transfer of your Personal Information within the Atvance Group, which will normally be in the form of aggregated reports with no personally identifiable information. In the event personally identifiable information is available to another company within Our group, it will be done in accordance with the POPIA.

In the event that We sell or buy any business or assets, or We are acquired by a third party, We may disclose your Personal Information to such third party in Our legitimate business interests.

We will disclose your Personal Information where We are under a duty to disclose it in order to comply with any legal obligation.

Should We need to disclose your Personal Information to a third party to protect your, or Our, legitimate interests, We reserve the right to do so.

Who Can I Contact Regarding My Personal Information?

In terms of the POPIA, We have appointed Brendon Ambrose as Our Information Officer, who may be contacted on [email protected].

Where Do You Store My Personal Information?

The Personal Information We possess about you will generally be stored and processed within the borders of the Republic of South Africa (“RSA”).

It may also be processed in a third country outside the RSA by Us or one of Our suppliers. This will be for the provision of support services, fulfilling an obligation We have to you, technical requirements of Our systems, or other legitimate reasons.

Where We transfer your Personal Information to such a third country, it shall be to a party who is subject to a law, binding corporate rules, or binding agreement which provides an adequate level of protection to the same level as this Notice.

How Long Do You Keep My Personal Information?

If you have not engaged with us for a period of 36 months (or sooner if required by law), your Personal Information will be deleted from Our systems. We may retain basic Personal Information should you choose to opt-out of communications to ensure compliance with such a request.

How Secure Is My Personal Information?

The transmission of information via the internet is not completely secure. Although We will do Our best to protect your Personal Information, We cannot guarantee the security of your Personal Information transmitted to Our site; any transmission is at your own risk. Once We have received your information, We will use strict procedures and security features to try to prevent unauthorized access.

In Addition To The Above, What Other Rights Do I Have In Respect Of My Personal Information?

At any time, you have the rights to:

  • Opt-out of receiving marketing communications;
  • Access your Personal Information held by us;
  • Update or modify your Personal Information held by us;
  • Withdraw your consent for us to process your Personal Information;
  • Complain to us or the Information Regulator about Our processing of your Personal Information.

In certain circumstances and subject to the relevant legislation, you have the rights to:

  • Request We restrict or entirely stop processing your Personal Information;
  • Request We delete all your Personal Information we process on you;
  • Request a copy of the Personal Information provided to us.


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Contact – South Africa
+27 87 802 7369
Contact – Netherlands
+31 20 225 4863

24/7 Helpdesk Support:
+27 87 802 7369

24/7 Email Support:
[email protected]